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Indian call centre staff in $350,000 Citibank theft
Contributed by: G3nu1n3, at 4/11/2005 08:58:00 PM.

The Indian offshore outsourcing industry has been rocked by the revelation that call centre workers in Pune have been arrested for allegedly looting $350,000 from the accounts of Citibank's US customers.

The three staff are former employees at Indian business process outsourcing (BPO) firm Mphasis, which runs call centre services for Citibank's US customers in Bangalore and Pune. Nine other gang members were also arrested.

The former Mphasis staff used their positions dealing with Citibank's customers to trick four of them into giving out the PIN numbers to their accounts, allowing the staff to transfer funds into the bank accounts of other gang members.

The fraud was only discovered when the customers noticed the money missing from their accounts and Citibank subsequently traced it back to the Mphasis operations in Pune.

Source: Silicon

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